David Ludwig
8633 Watershed Ct, Gaithersburg, MD 20877
ludwigdp10@gmail.com, (301) 873- 4968
OBJECTIVE
I am seeking a junior level position that will allow me to utilize my skills in information systems to assist in
desktop support and network administration.
SKILLS
Technical: Troubleshooting and configuring software, applications, hardware, networks, network printers,
enterprise email, user accounts within Active Directory
Programming: Java, HTML, CSS, SQL, PL/SQL, PSP
EXPERIENCE
L-3 Communications Reston, VA
Contracted for Headquarters Department of the Army
Tier II Desktop Technician
• Provide remote support via Dameware for customers on HQDA network
• Provide desk-side support if needed
• Troubleshoot issues for customers using Citrix over the phone
• Provide excellent customer support and understanding for disgruntled customers
• Work with Remedy Ticket System by creating, searching and resolving issues
• Troubleshoot and install software applications
• Reimage HQDA machines and transfer files over network drives
August 2012 – August 2013
• Troubleshoot Microsoft Outlook issues including connection to exchange server and enterprise email
encryption
• Provision Common Access Cards (CAC) for new users on the HQDA network by coordinating with
Tier III
• Work with Encrypted File System (EFS) for customers with renewed CAC
• Provide documentation for issues as well as common fixes on SharePoint
• Train new technicians in processes, policies and troubleshooting tips
CERTIFICATIONS
• Active DoD Secret Clearance
• CompTIA A+ CE
• CompTIA Security+ CE
EDUCATION
Bachelor of Science: Information Systems
University of Maryland Baltimore County, Catonsville, MD
RELEVANT COURSEWORK
• Management Information Systems
• Markup and Scripting Languages
• Hardware Software Concepts
• Database Design
• Data Communication and
Networks
• Oracle 11G
• Decision Support Systems
• Structured Systems Analysis and Design
• Human Centered Computing
• Ethical Issues in Information Systems
• Legal Aspects of Information Systems
May 2014